Directly responsible for selling vehicle accessories at the dealership and maintaining customer satisfaction standard. Interacts daily with Customers, Sales Managers, Sales Associates, Finance, Manufacturer Representatives, and Vendors.

Essential Duties

  • Informs customer of Woodhouse’s after sale offerings, including; Service Department, Parts Department and Body Shop.
  • Presents vehicle accessory options to customers.
  • Maximizes profitability of each sale by selling vehicle accessories and aftermarket services.
  • Ensures customers are 100% satisfied by performing vehicle walk around inspection for proper accessory install prior to delivery.
  • Maintains accessory sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
  • Commits to becoming an expert and gain in-depth knowledge of vehicle accessories and technology.
  • Up-sells customers on add-ons to their vehicle purchases.
  • Prepares required paperwork and proper scheduling within guidelines.
  • Schedules accessories installed appointments for customers.
  • Verifies sales documents and related paperwork are correct and complete.
  • Maintains an owner follow-up system that encourages repeat and referral business.
  • Ensures 100% turnover to Finance and Insurance Department (F&I).
  • Supports sales staff to complete transactions in a timely manner per customer needs.
  • Works with Service and Parts Managers to ensure good communication and working relationships between departments.
  • Makes effective and persuasive presentations on topics to customers and management.
  • Attends sales meetings and training sessions as scheduled.
  • Addresses customer concerns or complaints promptly.
  • Works with vendors to ensure good pricing, service, and profitability.
  • Maintains frequent contact with manufacturer and other vendors to ensure a thorough knowledge of current products, sales, and incentive programs.
  • Maintains a professional appearance.

Minimum Experience and Qualifications

  • High School diploma or equivalent
  • Valid driver’s license
  • Ability to work Saturday
  • 2+ years aftermarket sales experience
  • Knowledge of the automotive industry
  • Good communicator: verbal, written, presentations
  • Strong organizational skills
  • Proven examples of being a team player
  • PC and Microsoft Office skills

Job Knowledge/Skills Required (Preferred)

  • Bachelor Degree in Business
  • 3+ years of automotive sales/customer service experience with proven history of consistently achieving sales goals and quotas